Welcome to Royal Company. These Terms of Service govern your use of our website and professional cleaning services. By accessing our website or booking our services, you agree to comply with these terms and conditions.
1. About Royal Company
Royal Company provides residential and commercial cleaning services including sofa cleaning, carpet cleaning, upholstery cleaning, mattress cleaning, dining table and chair cleaning, workspace cleaning, and other professional cleaning solutions.
Our goal is to provide reliable, high quality, and customer focused cleaning services using trained professionals and modern equipment.
2. Service Booking
Customers may book services through our website, phone number, WhatsApp, social media platforms, or other official communication channels.
- All information provided by customers must be accurate and complete.
- Service availability depends on location and scheduling.
- Royal Company reserves the right to refuse or cancel bookings if necessary.
- Appointments are confirmed only after approval from our team.
3. Pricing & Payments
Service pricing may vary depending on service type, furniture size, cleaning requirements, and commercial or residential category.
- Payments may be collected through Cash, UPI, or Online Transfer.
- Customers are responsible for completing payment after service completion unless otherwise agreed.
- Additional charges may apply for special cleaning requirements.
4. Cancellation & Rescheduling
Customers may request cancellation or rescheduling before the scheduled service time.
- Royal Company may reschedule services due to operational or weather conditions.
- Repeated cancellations without notice may affect future bookings.
5. Customer Responsibilities
- Provide access to the service location.
- Ensure a safe working environment for staff.
- Inform our team about delicate or damaged furniture before service.
- Keep valuables secured during service.
Royal Company is not responsible for undisclosed pre-existing damages or fragile items.
6. Service Limitations
While we use professional equipment and techniques, some stains, odors, or damages may be permanent depending on fabric condition, age, and maintenance history.
Royal Company does not guarantee complete stain removal in every situation.
7. Commercial Cleaning Services
Commercial cleaning clients may receive customized pricing and scheduling based on workspace size and cleaning requirements.
- Commercial clients must provide proper access permissions.
- Workspace rules and timing should be communicated before service.
- Royal Company reserves the right to modify service schedules when necessary.
8. Website Usage
All content on this website including text, logos, graphics, branding, and service descriptions is the property of Royal Company and may not be copied or redistributed without permission.
9. Privacy Policy
Customer information is used only for service related communication, booking management, and support purposes. We do not sell customer information to third parties.
10. Limitation of Liability
Royal Company shall not be held liable for indirect damages, service delays caused by external conditions, or pre-existing damages.
Our maximum liability shall not exceed the amount paid for the service.
11. Changes To Terms
Royal Company reserves the right to update or modify these Terms of Service at any time without prior notice.
12. Contact Information
For service inquiries, support, or questions regarding these Terms, please contact Royal Company through our official website or customer support channels.
Final Agreement
By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.